FAQ
Good questions.
Quick answers on grounding, safety, providers, data and getting started.
Is HostOS a PMS or a channel manager?
No. HostOS is an AI workforce that operates for you. It connects to the tools you already use and does the work — a live team of AI employees answering guests, screening risk, tracking revenue and running turnovers.
How does it know my property on day one?
On connect it imports your permitted history — listings, conversations, reviews, house rules — and synthesizes structured facts, a knowledge base and your communication style. Day one feels like day one-thousand.
Will the AI invent answers to guests?
Never. Answers come only from grounded, host-approved knowledge, gated by a confidence threshold. When it’s unsure it escalates to you with a reason — it never fabricates.
How does autonomy stay safe?
Agents ship advisory-first and earn autonomy rung by rung within your limits. Every autonomous action passes a policy check and is audited; consequential decisions stay human-owned.
Is my data safe and private?
Yes. Row-level security isolates every record, secrets are encrypted, guest PII is redacted before any model, and every action is audited and reversible. See the Security and Compliance pages.
Which providers do you support?
Add your property directly today. Provider connectivity — Airbnb via aggregator, Hospitable, Guesty and more — is rolling out on a provider-agnostic architecture, so new integrations don’t change how HostOS works.
What does it cost, and is there a free plan?
There’s no permanent free plan — HostOS is a premium AI workforce. Every plan starts with a 14-day free trial. Pricing is in ₹ (INR) with GST invoicing. See Pricing.
How long does setup take?
Minutes. Add your property (or connect once), teach it in plain language, and it starts drafting grounded replies — no manual training.